FAQs
What condition grades do you use?
Pristine
Like new and appears to have never been used. No noticeable signs of wear.
Excellent
Very well cared for with only minor signs of previous use. The interior, exterior, and hardware remain in excellent shape.
Very Good
Shows some signs of use, such as light scratches, small marks, or minor hardware wear. Overall, the piece remains well maintained.
Good
Shows more visible signs of everyday use, including scratches, scuffs, or other wear. Still in good overall condition and ready to be enjoyed.
Fair
Shows noticeable wear and imperfections, which may include scratches, scuffs, stains, discoloration, or other cosmetic flaws. Any significant wear will always be clearly shown and described in the listing.
Are all items authentic?
Absolutely. Authenticity is at the heart of The Luxe & Found. Every item undergoes a rigorous authentication process using our team’s expertise and trusted third-party authentication services and programs. We carefully evaluate each piece for authenticity before it ever reaches our collection, so you can shop with confidence knowing that every item we offer is guaranteed authentic.
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure payment options. All transactions are encrypted and secure.
What is your return policy for pre-owned items?
Each piece at The Luxe & Found is individually sourced and selected, which means we’re unable to accept returns or exchanges. All purchases are final sale. We make every effort to provide clear, detailed photos and descriptions, including any signs of wear or imperfections, so you can make an informed decision before purchasing. We encourage you to take your time reviewing an item’s details before placing your order.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.